Roles and responsibilities:As an Oracle Fusion CX Consultant, you will play a pivotal role in implementing, customizing, and optimizing Oracle Fusion Customer Experience (CX) applications to enhance customer engagement and satisfaction. Your responsibilities include configuring and customizing Oracle Fusion CX modules such as Sales, Service, Marketing, and Commerce to align with clients' CRM strategies and objectives. You'll conduct comprehensive requirement gathering sessions to gain a deep understanding of their business processes, customer interactions, and pain points, designing and implementing tailored solutions to address client requirements. Providing expertise in CRM best practices, you'll collaborate with cross-functional teams to integrate Oracle Fusion CX with other enterprise systems, ensuring seamless data flow and reporting. Additionally, you'll lead end-user training sessions to educate clients on how to effectively utilize Oracle Fusion CX applications, offering ongoing support and maintenance post-implementation.

Requirements

- Bachelor's degree in Business Administration, Marketing, Information Systems, or related field.

- 6-10 years of experience working with Oracle Fusion CX applications, including Sales, Service, Marketing, and Commerce modules.

- Strong understanding of CRM principles and practices, with hands-on experience in configuring and customizing Oracle Fusion CX to meet business requirements.

- Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels of the organization.

- Proven ability to work collaboratively in cross-functional teams to deliver high-quality solutions on time and within budget.

- Oracle certifications (e.g., Oracle Customer Experience Cloud Certified Implementation Specialist) are a plus.